FAQs

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Cold, Hard Facts

When you need ice and water, you usually need them in large quantities that are convenient, fresh, and a good value. Customers expect a high-quality product from a reliable source in a variety of styles, from chipped to cubed. Learn more of the cold, hard facts about our innovation ice-making products and technologies:

Can I purchase an automated ice-vending machine as an owner or do I have to become a franchise?
Where are Ice House America’s automatic ice vending machines located??
How much do Ice House America machines cost?
Do the automatic ice machines come with a warranty?
How long to Ice House America ice vending machines last?
How much ice do Ice House America ice vending machines create?
Is the size of the icemaker or the size of the ice bin more important when choosing which model to purchase?
How does Ice House America prevent ice from freezing into one big block?
How do owners/operators remotely manage their Ice House vending machines?
What makes Ice House America ice better than the ice consumers purchase at their local grocery store or convenience store?
How does Ice House America ice stay so fresh?
How long does it take to dispense ice from an Ice House America machine?
How well do Ice House America machines stand up to inclement weather?

Can I purchase an automated ice-vending machine as an owner or do I have to become a franchise?

Twice the Ice is a Ice House America’s independent owner branch. You can purchase and place one of our automatic ice vending machines in a Twice the Ice territory as an independent owner. You can learn more about Twice the Ice regions on our website.

Where are Ice House America’s automatic ice vending machines located?

Currently there are over 2,500 ice machines manufactured by Ice House America in the United States as well as around the world in countries such as Brazil, Australia, and the Caribbean.

How much do Ice House America machines cost?

It depends on which Ice House America program that you qualify to join. There are three models of automated ice machines in different sizes and with different capabilities. Models start under $20,000 and go up to $150,000, depending on the equipment that you choose and the cost of the installation.

Do the automatic ice machines come with a warranty?

Absolutely! All Ice House America models come with a one-year manufacturer warranty, and the components that you purchase also have a warranty policy. An Ice House America sales consultant can give you more information on specific warranties.

How long to Ice House America ice vending machines last?

Our oldest machine still out there and working is 10 years old, but because of the quality manufacturing and design of our ice vending machines, we believe that they should last around 30 years with many of the major components lasting 15 years.

How much ice do Ice House America ice vending machines create?

  • Two Ice House models can create up to 13,000 lbs of ice per day
  • Three Ice Kiosk models can create up to 5,520 lbs of ice per day
  • Our IceBorn Express model can make up to 120 10 lb bags of ice per day

Is the size of the icemaker or the size of the ice bin more important when choosing which model to purchase?

You’ll want to take both elements into consideration, but the storage capacity of the ice bin should be your first priority. The larger your ice bin, the more ice you can store, so you can be confident that you won’t run out when the demand for ice is at its peak. Producing a lot of ice is impressive, but if you can’t store it, it won’t matter. Purchasing a big bin is your top priority.

How does Ice House America prevent ice from freezing into one big block?

We accomplish this with our patented system of leveling and raking. This creates fresh ice that stays loose and is easy to delivery for every customer purchase. Customers should never settle for bagged, heavy blocks of ice that they purchase from a convenience store.

How do owners/operators remotely manage their Ice House vending machines?

Ice House America uses a proprietary system called the SmartIceTM remote management system. You can keep tabs on your automatic ice vending machines right on your smartphone, tablet or laptop. The system alerts owners and operators if it detects an issue and gives up-to-the-minute sales information. If customers are having problems with the machine, owners and operators can even tell the machine to go ahead and make and drop of bag of ice for them automatically, eliminating many customer service issues.

What makes Ice House America ice better than the ice consumers purchase at their local grocery store or convenience store?

Ice House America ice is better because we use higher quality elements to create the ice. The interior parts of our machines are made from food-grade stainless steel and high density polyethylene plastics. The water used to create the ice goes through multiple levels of filtration, and if necessary, water softeners. All of this effort inside our machines creates better tasting ice and water for our customers. Two of our models, the Ice Hut and Ice House, can create chipped ice that is like what you’d find on a snow cone, so it’s refreshing and easy to chew. Unlike many other ice brands, our customers’ hands are the only human hands that will touch our ice.

How does Ice House America ice stay so fresh?

The rakes at work inside of our machine keep the ice that is made loose and easy to dispense. The machine creates ice throughout the day, too, ensuring your customers are getting the freshest ice possible.

How long does it take to dispense ice from an Ice House America machine?

Just ten seconds. That’s faster than a pit crew can change the tires in a NASCAR race.

How well do Ice House America machines stand up to inclement weather?

Our machines can withstand winds up to 150 miles per hour and still continue their production of ice and water (as long as their water supply hasn’t been disconnected or compromised). So even in a hurricane your customers could have clean, fresh ice.