Family Matters

Our Owner-Operators, Team Members, and Leadership

Community values. Entrepreneurial spirits.

Our innovations iced the ice plant, froze out the middle man, and transformed one of life’s essentials —water and ice—into a high-quality product at the lowest possible price. We have a recipe for success—our staff, operators, and customers have helped make IHA and its brand Twice the Ice category leaders. Join Us.

Executive Profiles

Troy Doom headshot

Troy Doom
CHIEF EXECUTIVE OFFICE

Troy is the CEO for Ice House America. An engineer by origin, he started his career working for Toyota in various roles. He found his love for business after leaving Toyota to take on a Vice President role at the world’s largest vending machine manufacturer, Crane Co. Troy has morphed his experience of learning “The Toyota Way” with the business acumen of heading a division at Crane Co., to innovate and lead the IHA team on its continuous journey to revolutionize the ice & water industry.

When not at work, Troy can be found ripping the fierce bike trails of Northeast Florida on his beloved Mountain Bike.

Mark Mueller headshot

Mark Mueller
CHIEF FINANCIAL OFFICER

Mark holds the role of CFO for Ice House America. He began his career navigating the financial sector of private equity firms, harnessing his financial know-how, focusing mainly in the manufacturing sector. Following his stint in the private equity world, Mark took on the role of CFO for Crane Co., which as mentioned before is the largest manufacturer of vending machines in the world. Mark brings his wealth of financial knowledge and years of manufacturing experience to IHA as a true leader of the finance team.

Mark’s love for excel spreadsheets runs deep, almost as deep as his love for Wisconsin football.

John Edwards headshot

John Edwards
VP AFTERMARKET

John is VP of Aftermarket for Ice House America. He started his career in plant management with Oakwood Homes, learning the craft of managing multiple manufacturing sites within a fortune 500 company. John went on to lead a complex process and controls service organization that served companies such as Proctor and Gamble, Georgia Pacific and Kimberly Clark. A Moultrie, GA native John was recruited to join IHA and helped to develop the original IVM product line for IHA.

When John isn’t traveling for IHA he enjoys spending time with his wife and teaching his boys to hunt, fish and enjoy the outdoors.

IHA is more than an ice vending machine manufacturer and retail operator, we’re a company dedicated to quality, service, and the community. IHA is committed to sustainable principles and engaged in philanthropic-related activities in the towns and neighborhoods where we sell ice & water. The company takes pride in listening to its owners/operators and customers to find innovative ways to improve our product, delivery, and service because we understand together we can be more successful.

Employee Profiles

Krystal Rodriguez
Electrical Group Leader

IHA Family Member Since 2010

“It is great to collaborate with teammates who are dedicated to innovation, and using technology to continuously improve our products.”

Carnell Cheevers
Fabricator / Welder

IHA Family Member Since 2010

“I feel like I’m on top of the world when new owners visit the plant and can see the hard work we all put towards every machine that leaves the plant.”

Luther Spires welding two pieces of metal together

Luther Spires
Fabricator / Welder

IHA Family Member Since 2015

“IHA is a company that constantly challenges us to innovate, gives us the freedom to explore change and the family-like culture that makes you feel proud to come to work every day.”

Troy ONeal headshot

Troy O’Neal
AVP, Customer Training & Tech

IHA Family Member Since 2008

“IHA not only creates an exciting and fun culture for us to work in every day, but also manufactures industry-leading products that I am proud to be a part of.”

IDEALS: Innovative technologies make IHA the preeminent leader in the ice vending category. However, many of our best ideas originated through recommendations from our owners/operators, and consumers.

ENTREPRENEURIAL: The characteristic that unites us all: We are independent-minded people with entrepreneurial spirits. Together, we transformed the retail ice industry by bringing high-quality ice & water directly to consumers at wholesale prices.

Our Owners

Ice House America is a family-owned business, and we are pleased to work with many other family-owned businesses and individuals across the country.