SmartIce Modem Information

SmartIce Modem Request

Under this new program, your device will be covered under warranty the entire time that you are part of SmartIce. New devices that are being shipped also support 5G and have technology in the device to automatically keep trying to connect back to the carriers when there is an issue. Also, in SmartIce on the Maintenance page, you will have the ability to reboot your device. Since this device is not part of your machine, if you sell your machine or cancel SmartIce, it will need to be shipped back to Ice House America. If you’re on an annual plan, it will automatically bill you for the remainder of the time until your subscription is due for the modem fee. If you have any questions, please email smartice@icehouseamerica.com.

What is your machine number with address of machine to determine the best carrier for the new modem?
Machine 1*
Machine 2
Machine 3
Machine 4
Machine 5
Machine 6
Machine 7
Machine 8
Machine 9
Machine 10
What is the name of your company?*
What is your name?*
First Last
What is your position with the organization?*
Email Address*
What is the address where you would like the modem shipped to?
Name*
First Last
Address*
City*
State*
Zip Code*
Please select method for shipping. You will be billed a one-time charge for shipping based on what you select below*
The lease the modem with IHA, your fee will increase by $15 per month. If you are on an annual plan, the remainder months left on your subscription will be charged. Do you authorize IHA to make this modification and charge your credit card on file?*

Yes

No
Since the modem is leased, do you understand that if you cancel SmartIce at any time that you are responsible for shipping the modem back to IHA or you will be charged a $700 hardware fee?*

Yes, I agree to ship the modem back to IHA upon cancellation of SmartIce service to avoid paying the $700 hardware fee