Remote ice and water vending monitoring

Sales Monitoring

Wondering how much your vending machine is making? SmartIce™ lets you check your real-time machine sales from your smartphone at any time. Easily confirm that everything is 100% working great and sales are coming through. And, if there is ever a hiccup, SmartIce can send you an email or text alert. 

SmartIce gives you real-time insight into vend count, sales amount, and  product type, so you can see how you’re doing today versus yesterday or even last year. The SmartIce remote vending machine management system couldn’t make it any easier to run your business from the comfort of your own home.

Uptime & Maintenance Monitoring

One of the benefits of owning and operating an Ice House America ice and water vending machine is the overall ease of management and maintenance. We provide the tools you need to look at the real-time status of your machine’s key features, and get notified, if necessary, if you run out of bags, a filter needs to be changed, or you have another issue that may prevent you from serving your customers.

The majority of vending machine owners use the SmartIce mobile experience, which gives them real-time insight into what the machine is doing and allows them to perform remote troubleshooting if necessary. Many issues can be resolved with a few clicks from your smartphone!

Video & Security System

Every Ice House Machine using SmartIce can be equipped with a video surveillance and remote monitoring system. Cameras are typically configured to monitor the ice maker storage bin, access panel to monitor the cash and coin mechanisms, and also exterior cameras to monitor customers, the surroundings, and the vending process.

The cameras can be accessed remotely via the SmartIce application and pan/tilt and look around as necessary to check-in real time on what is happening at your location. If you have any concerns about the security of your machine or activities happening around it, you can check in at any time!

Reporting

SmartIce generates reports remotely on single machines, aggregate reports based on custom groups, or complete reports from all machines. You can easily view your total ice and water vends, view by product, view by machine, and more. These detailed reports cover all of your day-to-day and year-end needs, while giving you valuable insights into sales trends. You can even see how your machine stacks up against other machines in the area, state, and country. 

• Financial performance

• Financial Statements

• Cash accounting

• Competitive price reporting across the area, state, or country

Notifications

Get notifications on more than 50 different scenarios or events. You can choose as many or as few notifications as you’d like via email or SMS. Common notifications include:

• Low bag count

• Machine door opened

• Ice bin has filled completely

• Ice bin is low

• Filter usage is near replacement

• Low coin levels (to provide change)

• Reverse osmosis membrane is near replacement

Remote Control

The SmartIce remote vending machine management system also gives you a range of remote control features to make your business more efficient. You can control, monitor, and manage your machine from anywhere. This makes it easy to schedule maintenance, conduct tests or troubleshoot problems, and see exactly how your machine is doing. This ability vastly increases the efficiency of your business, allowing you to respond in seconds to anything that comes up. 

• Vend products remotely from your control panel

• View real time cash / coin collection

• View real time data on ice volume, vends, and other events

• Track how many bags you have left and when filters need to be changed

• Real time access to all machine events and statuses

• Create custom ice maker schedules

Checklists

SmartIce includes 12+ checklists that you can utilize to help you with your day-to-day machine management. Common checklists that our machine owners leverage are:

• Annual inspection

• Quarterly maintenance checklist

• Every visit checklist

• Cashout checklist

Team Access Management

SmartIce is designed for big and small teams; it’s useful for managing a single machine or thousands. Within SmartIce, you can create groups of machines, and you can provide permissions for each team member across those specific machines.

These features allow you to divide tasks between and across your team. Your administrator account will have full access, while your other accounts can be limited to only financial or cash-out operations, maintenance only, monitoring only, or another arrangement.